The robo-signers that have blown a hole into the foreclosure process are evidence of this never ending quest for the holy grail of brainlessness. WHY WHY WHY WHY is the mortgage and title insurance business so darned interested in getting rid of competent human beings?
I just got a call from a nice lady at Closing.com. They call every so often to ask if my fees are accurate and I always say that our listing directs people to our web site and to call us to get an accurate quote.
This time she was insistent that they need accurate fees because lenders will use their automated system to populate GFE fields and that they need to guarantee the accuracy of the data.
WHAT? WHY?
Why is it so bloody hard for a lender to have trained human beings who know how to complete a loan disclosure?
Why are title insurers who participate in this program ignoring the unique nature of real estate transactions and the definitions of title services. Is everybody just overcharging consumers to cover all possible transaction fees or are they misleading consumers then giving them a gotcha in the end?
Consumers actually take their transactions seriously and expect to deal with humans who have trained brains in gear.
WHAT THE HELL IS WRONG WITH THIS INDUSTRY?
WHY DON'T YOU WANT TO PRACTICE A PROFESSION THAT REQUIRES THOUGHT?
My brain wants to burst when I have a conversation like that. I just don't get it.
1 comment:
I think the answer is "to make more money." There's a huge philosophical discussion here, but I really do think that there are limits to what can be done to squeeze more money out of a process, and we are certainly pushing that envelope in our industry.
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