Well, this goes down as the most disturbing query received thus far by Title Insurance Talk. It's especially disturbing because it was posted by an employee at a major underwriter who must have been having a bad day.
I hope you feel better and take heart that I have worked with your company over the years and yes, you do pay claims. I was quite impressed by your claims department when I had those two outsale issues a few years ago.
So, it sure doesn't seem to be a company issue. Maybe there's one too tough staff member that needs re-training. You should discuss this with upper management.
Title underwriters and their willingness to pay claims are under a microscope these days. It would be foolish do reject claims that have merit.