Friday, April 09, 2010

maintaining privacy

We title agents are charged with guarding other peoples money and other peoples information.  On the information side, we have privacy rules.  One of these rules is that we do NOT release documents from our closed files to anyone other than a principal to a transaction who would have a legitimate need for a document.  That principal must request the document in writing so we have a reasonable chance to verify that they are who they say they are.

I am suspicious of companies like the one who identifies itself only as INVESTOR PROCUREMENTS.  Who the heck are they?  I can't find them on the internet.  I sure haven't done a closing for them.  They just call and call and ask for documents.  We call them back and you can never speak with the person who called and so there is this continual request and denial cycle.  I just called the game - faxed them a nice note with our document request procedure and said that we will ignore future phone requests.

No comments: