Thursday, February 07, 2008

outsourcing title - it doesn't end there

Read this. First American spreads the disease into other sectors of the real estate industry. Blurb:

"By offering MortgageBPO in conjunction with the MortgageServ platform, Graystone's clients now have expanded choices to tap into the benefits of First American's global offshore capabilities," said Scott Brinkley, executive vice president of First American's Global Offshore Services group. "Graystone provides a much-needed suite of specialty servicing solutions and has forged strong relationships with servicers throughout the nation. First American is pleased to extend our services to this expanded market."

MortgageBPO is part of First American's overall global Business Process Outsourcing (BPO) service offerings and aggregates the international expertise developed across core First American companies to offer flexible and comprehensive outsourcing solutions to originators, servicers, default managers, insurers and investors.


Anonymous said...

What is your opinion of this?

Diane Cipa said...

I don't like off-shore outsourcing of USA title insurance or mortgage lending for a few different reasons. The companies like First American who off-shore outsource these types of operations are doing so under a general plan of "faster cheaper better" which tends to degrade standards and therefore quality of product and service. In addition, there is a security risk in my opinion with the processing and compilation of private data off shore and I am not certain how privacy laws are enforced in these circumstances.

Anonymous said...

You do not need to worry about outsourcing to offshore company if you find the best of both worlds (Offshore/Onshore) solution. Some work done offshore and some here at home. If data entry / order entry is done offshore and the title work is done onshore – you get Best Shore BPO! I also disagree with you on “degrade standards”. Some US based Title Company I know produces low quality product and service. Most of title people here at home do such bad job that their executives have to outsource. At least they do not have to pay top dollar here for the low quality of work. That is why many companies go offshore to get a cheaper labor. I believe in balance (offshore/onshore) of Best Shore!